Help
Purchasing Information
Below are some frequently asked questions about orders.
Do you ship internationally?
Yes, we offer international shipping to selected countries. The cost and delivery time may vary depending on the destination country.
Why has my payment not been processed?
This can happen for several reasons, e.g. incorrect payment details, insufficient funds in your account, or the transaction being declined by your bank. Please check your payment details or contact your bank.
How long will I have to wait for my order?
Order processing takes approximately X working days, depending on the chosen delivery method and delivery location.
What shipping methods are available?
We offer standard courier delivery and other available delivery options, which you can select when placing your order.
Payment information
Below are some frequently asked questions about shipping, returns and exchanges.
What payment methods are accepted?
We accept popular payment methods such as credit cards, debit cards, instant online payments and other available methods displayed during checkout.
Is online shopping secure?
Yes, our shop uses a secure SSL connection and trusted payment systems to ensure the security of your online purchases.
Is my payment information secure?
Yes, payment details are encrypted and processed by certified payment systems. We do not store sensitive payment card details.
Can I receive an invoice for my payment?
Yes, we can issue an invoice on request. Simply provide your invoice details when placing your order or contact our customer service team.
Orders and returns
If you have a problem or question that requires immediate assistance
How do I place an order?
To place an order, select a product, add it to your basket, then proceed to checkout and enter your delivery and payment details.
How do I cancel or change my order?
If your order has not yet been dispatched, you can cancel or change it by contacting our customer service team as soon as possible.
Do I need an account to place an order?
No, you can also place an order as a guest without creating an account with the shop.
How do I track my order?
Once your order has been dispatched, you will receive an email with a tracking number, which you can use to check the delivery status.
How do I return a product?
If you wish to return a product, please contact our customer service team within X days of receiving your parcel. You will receive instructions on how to proceed with the return.
