Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at sprzedaz@vitaclean.pl. Please note that returns must be sent to the following address:
Marathon International Sp. z o.o. sp. k.
Krajowa 3
62-025 Kostrzyn

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Goods sent to us without a prior return request will not be accepted.

If you have any questions about returns, you can always contact us at sprzedaz@vitaclean.pl.

Damage and problems
Please check your order upon receipt and contact us immediately if the goods are defective, damaged or incorrect, so that we can assess the problem and remedy it.

Exceptions / non-returnable goods
Certain types of items cannot be returned. These include perishable goods (such as food, flowers or plants), non-standard products (such as products delivered as part of special orders or personalised products) and personal care goods (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges The quickest way to ensure you get what you want is to return the item and make a separate purchase for the new item once the return has been accepted.

14-day withdrawal period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your goods must be in the same condition as when received, unused, with labels attached and in their original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been accepted. If your refund is approved, it will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and post the refund. 
If it has been more than 15 business days since your return was approved, please contact us at sprzedaz@vitaclean.pl.